FREQUENTLY ASKED QUESTIONS
Ngaya Services
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Q. Do you do Health fund rebates?
Yes we do! Please let us know if you need a receipt to claim with your health fund.
Q. How do I know who to choose for my appointment?
Strength - Kim
- remedial
- pregnancy
- relaxation
- cupping
- spa packages
Flow - Leah
- relaxation
- pregnancy
- deep tissue
- spa packages
Replenish - Sarah
- remedial
- relaxation
- spa packages
Energy - Lara
- dry needling
- cupping
- remedial
- energy work
- pregnancy
Q. How long are the sessions?
We offer many options to suit everyone, starting from 30min massage, to 3hr spa packages.
Q. Where are you located?
Inside Cultivate Recovery
Level 1 / 116 Hunter Street, Newcastle
Q. What are your opening hours?
We are open 7 days a week:
Monday: 9am - 5:30pm
Tuesday: 11am - 8pm
Wednesday: 11am - 8pm
Thursday: 7:30am - 7:30pm
Friday: 7:30am - 5:30pm
Saturday: 9am - 5pm
Sunday: 9am - 4pm
Reception available with cultivate recovery:
Monday-Friday: 10am - 5pm
Saturday-Sunday: 12pm - 6pm
Q. Can I get a refund on my appointment?
We do not provide refunds. Please contact us if you are unhappy with your service as we would love to rectify this for you!
Q. Do you have a cancellation policy?
We charge 100% for cancellations within 24hrs and no shows.
FREQUENTLY ASKED QUESTIONS
Ngaya Skin
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Q. Do you offer click & collect for products?
Yes, we offer a convenient Click and Collect service for local customers.
Simply place your order online and select the "Click and Collect" option at checkout. You will receive an email notification when your order is ready for collection at Cultivate Recovery, Level 1 / 116 Hunter Street, Newcastle.
Q. What is your shipping policy?
We offer free shipping on all products, within Australia.
We do not currently offer shipping Internationally.
Q. Can I get a refund products on products I purchased?
Contact us within 7 days of purchasing for a refund. We do not provide refunds on used products