FREQUENTLY ASKED QUESTIONS
Ngaya Services
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Q. Do you do Health fund rebates?
Yes we do! Please let us know if you need a receipt to claim with your health fund.
Q. How do I know who to choose for my appointment?
Strength - Kim
- remedial
- pregnancy
- relaxation
- cupping
- spa packages
- lymph drainage
Flow - Chelsea
- relaxation
- pregnancy
- deep tissue (currently completing remedial diploma)
- spa packages
Replenish - Sarah
- remedial
- relaxation
- spa packages
- lymph drainage
Energy - Lara
- dry needling
- cupping
- remedial
- energy work
- pregnancy
Restore - Kalila
- lymph drainage
- remedial
- relaxation
- spa packages
- pregnancy
Revive - Betiana
- maderotherapy
- lymph drainage
- relaxation
- pregnancy
- deep tissue
- spa packages
Q. How long are the sessions?
We offer many options to suit everyone, starting from 30min massage, to 3hr spa packages.
Q. Where are you located?
We are located in our private clinic at 5/122 Garden Grove Parade, Adamstown
Q. What are your opening hours?
We are open 7 days a week:
Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 11am - 8pm
Thursday: 9am - 8pm
Friday: 9am - 6pm
Saturday: 9am - 5pm
Sunday: 9am - 4pm
Early morning appointments available upon request
Reception available
Monday-Friday: 10am - 5pm
Saturday-Sunday: 12pm - 6pm
Q. Can I get a refund on my appointment?
We do not provide refunds. Please contact us if you are unhappy with your service as we would love to rectify this for you!
Q. Do you have a cancellation policy?
We charge 100% for cancellations within 24hrs and no shows.
FREQUENTLY ASKED QUESTIONS
Ngaya Skin
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Q. Do you offer click & collect for products?
Yes, we offer a convenient Click and Collect service for local customers.
Simply place your order online and select the "Click and Collect" option at checkout. You will receive an email notification when your order is ready for collection at 5/122 Garden Grove Parade, Adamstown
Q. What is your shipping policy?
We offer free shipping on all products, within Australia.
We do not currently offer shipping Internationally.
Q. Can I get a refund products on products I purchased?
Contact us within 7 days of purchasing for a refund. We do not provide refunds on used products